Delete your account & data

Last updated: 27 September 2026

You can delete your Mouse Snap account and all associated data at any time. This page explains how to do it, what is removed, and what (if anything) we are required to keep. It applies to both the web app at mousnap.com and the Android app, which share the same account.

Option 1 — Delete in the app (recommended)

This removes your account and data immediately.

Open Mouse Snap on the web (mousnap.com) or the Android app and sign in.
Go to Settings.
Scroll to the bottom and tap Delete account.
Confirm when prompted. Your account and data are deleted right away.

Option 2 — Request deletion by email

If you can no longer access the app, email support@mousnap.com from the email address on your account with the subject “Delete my account”. To help us verify it is you, please send it from your account email. We will delete your account and data and confirm by reply, normally within 30 days (usually much sooner).

What gets deleted

Deleting your account permanently removes:

your profile and login (name and email address);
every receipt you captured, including records you previously soft-deleted;
all extracted data — dates, vendors, amounts, tax, currencies, categories and your notes.

Receipt images are never stored on our servers in the first place — they are processed only to extract the fields and then discarded — so there are no images to delete. See our Privacy Policy for details.

What may be retained, and for how long

Account deletion is permanent and cannot be undone. A limited amount of information may be kept only where the law requires it — for example, billing and tax records held by Paddle, our payment provider (Merchant of Record), which are retained for the period required by applicable financial regulations. These records are held by Paddle, not used to identify you in Mouse Snap, and are removed when their legal retention period ends. Routine backups are cycled out on a rolling basis.

Cancelling a paid plan

If you have a paid subscription, you may also want to cancel it — see our Cancellation & Refund Policy. Deleting your account stops future access, but you can cancel billing separately at any time.