Contact & Support

We’re a small team and we read every message.

For anything at all — a question about your account, billing or a refund, a bug, a feature idea, or help getting started — email us and we’ll get back to you, usually within 2 business days.

Before you write

To help us resolve things quickly, please include where relevant:

• the email address on your Mouse Snap account;
• whether you’re on web or the mobile app;
• for billing questions, the approximate date and amount of the charge;
• a short description of what happened (and a screenshot, if it helps).

Common topics

• Billing & refunds: see our Cancellation & Refund Policy.
• Your data & privacy: see our Privacy Policy — including how to delete your account.
• Using the Service: see our Terms of Service.

Payments are handled by Paddle, our Merchant of Record; billing enquiries can also be supported through Paddle, which appears on your card statement.